General Product Questions
13. Can this lock be hacked?
Currently, smart locks have implemented corresponding measures to counteract hacking, such as adding electromagnetic shielding layers to enhance the lock's resistance to electromagnetic interference. We are also continuously working to...
13. Can this lock be hacked?
Currently, smart locks have implemented corresponding measures to counteract hacking, such as adding electromagnetic shielding layers to enhance the lock's resistance to electromagnetic interference. We are also continuously working to...
12. What happens if the lock malfunctions?
You can still access it with a backup key, and our customer support is always ready to assist. Most issues are easily resolved.
12. What happens if the lock malfunctions?
You can still access it with a backup key, and our customer support is always ready to assist. Most issues are easily resolved.
11. How long does it take to install a smart lock?
Installation typically takes 30–45 minutes for most doors.
11. How long does it take to install a smart lock?
Installation typically takes 30–45 minutes for most doors.
10. Is this smart lock compatible with my door?
Most smart locks fit standard doors. We’ll help check the dimensions to ensure compatibility.
10. Is this smart lock compatible with my door?
Most smart locks fit standard doors. We’ll help check the dimensions to ensure compatibility.
9. Can I unlock the door remotely?
If the lock is connected to Wi-Fi or a gateway, it can be unlocked remotely via the app when someone rings the doorbell, allowing access from anywhere.
9. Can I unlock the door remotely?
If the lock is connected to Wi-Fi or a gateway, it can be unlocked remotely via the app when someone rings the doorbell, allowing access from anywhere.
8. How many users can I add to the lock?
Depending on the model, you can typically add 50–100 fingerprints, PINs, or cards.
8. How many users can I add to the lock?
Depending on the model, you can typically add 50–100 fingerprints, PINs, or cards.