FAQ

Yes! Most of our smart locks come with 2 backup keys for peace of mind.

Yes. Smart locks use advanced encryption technology and access controls, making them more secure than traditional locks.

Smart locks provide keyless convenience, remote access, and advanced guest management, offering enhanced control over home security—all from a smartphone. Access can be granted remotely to service providers and delivery personnel, ensuring both security and convenience.

Some smart locks need Wi-Fi for full remote access, but most work offline with fingerprint, PIN, or Bluetooth. Wi-Fi is only needed for features like app notifications or remote unlocking.

Yes! You can set up fingerprint or key card access, making it easy and quick for all age groups.

Yes. You can use PIN codes, fingerprints, or key cards—no smartphone required.

Depending on the model, you can typically add 50–100 fingerprints, PINs, or cards.

If the lock is connected to Wi-Fi or a gateway, it can be unlocked remotely via the app when someone rings the doorbell, allowing access from anywhere.

Most smart locks fit standard doors. We’ll help check the dimensions to ensure compatibility.

Installation typically takes 30–45 minutes for most doors.

You can still access it with a backup key, and our customer support is always ready to assist. Most issues are easily resolved.

Currently, smart locks have implemented corresponding measures to counteract hacking, such as adding electromagnetic shielding layers to enhance the lock's resistance to electromagnetic interference. We are also continuously working to improve and enhance the security of our products.

Most smart locks run on AA batteries or rechargeable lithium batteries.

Typically 6–12 months, depending on usage frequency and the type of model.

Every lock features an emergency power port on the front. If the battery runs out, it can be temporarily powered using a power bank and the included charging cable.

Please note that the lock will alert you when the battery is running low giving you ample time to recharge before it shuts down completely.

However, in case you're unable to charge it in time, each lock also comes with two mechanical keys for emergency access. We recommend always keeping these keys with you for peace of mind.

The lock will remain secured until one of the above methods is used—it will not automatically unlock if the battery dies.

Yes, you’ll get early warnings via the lock’s screen, app notifications, or audio alerts.

Yes, most locks support high-quality rechargeable AA or lithium batteries.

Yes! The app allows you to lock and unlock the door, manage users, check access logs, and receive real-time alerts. Most of our locks are compatible with the Tuya and TTLock apps for seamless control and operation.

Users can be added or removed, one-time access codes can be generated, remote unlocking is available, and access history can be viewed. For locks with facial recognition, entry and exit logs are recorded and accessible via the app.

Yes, the application is available on both systems and can be downloaded at no cost.

No, the application is free of charge.

Yes, with Wi-Fi or a gateway connection, you can control it from anywhere.

Yes. The app shows access logs with timestamps.

Certainly. The system allows you to generate temporary codes or one-time-use codes for guests, cleaners, or delivery personnel.

Yes, if you’re comfortable with basic tools.

At this time, we do not offer professional installation services.

No. It’s designed to fit seamlessly without damaging your door.

Yes, as long as the thickness is within range. Let us check your door specs.

We offer specific models designed for sliding doors; however, we currently do not have locks available for double doors.

No, our locks are not compatible with smart home integration. However, we do offer a few models that can be integrated using a gateway.

No. It’s more secure than traditional locks and resists forced entry attempts.

Yes—physical key, fingerprint, PIN, or power bank via USB.

It’s extremely difficult. The app uses secure protocols, and your data is encrypted.

You can log in from another device or remove your access credentials remotely.

Yes. Your access history and data are stored securely with encryption.

Yes, via the app. You can send PIN codes, add fingerprints, or give remote access.

Yes, create codes valid for specific hours, days, or one-time use.

Yes, you can disable or delete access instantly from the app.

Yes, you will receive real-time alerts that include the user’s name and the time of the event.

Prices vary depending on models and features. We’ll recommend the best option based on your needs.

Yes, our products include a 1-year warranty for electric components and a 3-year warranty for mechanical components.

We offer a return or exchange within a specified period (usually 7–14 days) if the product is unused and in original condition.

No regular cost, just battery replacements.

Yes, the majority of our locks are designed for undercover use and are weather-resistant. However, they should not be exposed to direct rain or sunlight. We recommend reviewing the IP rating, as our locks are rated either IP64 or IP54.

Unfortunately, this lock is not suitable for outdoor use or installation on a gate.

Yes, it runs on batteries, not electricity, so it works even during outages.

Yes, the majority of our models have undergone rigorous testing under simulated extreme environmental conditions, ensuring reliable operation in both high and low temperature environments. We recommend reviewing the temperature ratings for specific details.

Yes, with geofencing features or auto-lock timers.

Absolutely—it’s perfect for managing temporary access and guests remotely.

Yes, you can manage multiple properties and doors from the same app.

Yes, especially models with audit trails and bulk user management.

No, we do not offer this currently

Yes—it’s a great way to secure rental homes without having to change keys often.

Check the battery, restart the lock, or use your backup access method. Contact support if needed.

Yes—there is a reset process, and you can reconfigure new access codes.

Yes—our team is available via phone, email, or WhatsApp for support.

Yes, we provide user manuals and step-by-step video guides.

No, we do not offer in-person technical support.