Shipping Policy

Shipping Locations

We currently ship within the United States and Canada only. Unfortunately, we do not offer international shipping at this time.

Shipping Carriers & Delivery Times

We use UPS and FedEx for all shipments. Estimated delivery times are:

  • Local (USA & Canada): 2-5 business days

  • Expedited Shipping: Available at an additional cost, calculated at checkout

  • Order Processing Time: Orders are processed within 2 business days, usually same business day if the order was placed before 11 AM CST

Shipping Costs

  • Free Standard Shipping for orders over $300.

  • Shipping rates for orders under $300 are $19.99. Expedited shipping costs are calculated at checkout.

Tracking & Notifications

Once your order is shipped, you will receive an email notification with a tracking number to monitor your shipment’s progress.

Returns & Replacements

We stand by the quality of our products and accept returns within 30 days (if the product has not been installed, or replacements in cases of  manufacturing defects. However, we do not offer refunds or replacements for issues caused by:

  • Incorrect installation by the customer

  • Physical damage due to misuse

For further assistance, please contact our support team at:

Email: info@daltonlocks.com
 Phone: 1-800-296-2779

 

The Dalton Promise

In an ever-changing digital era, Dalton Smart Locks emerged with a clear vision: to redefine home security for the 21st century. Since our inception in 2023 we have committed ourselves to developing premium smart locks that seamlessly integrate into modern life without compromising on safety.

With every Dalton Smart Lock you install, you're not just choosing top-tier security; you're opting for peace of mind, sophistication, and a future-ready approach.

next-generation security door lock

Our Mission

We believe that security should be smart, intuitive, and elegant. Our mission is to deliver cutting-edge solutions that not only safeguard your spaces but also add a classic, modern look. Through meticulous craftsmanship and a deep understanding of our customers' needs, we're making security an experience, not just a utility.

Our Values

At Dalton, our core values center around pioneering innovation and consistently delivering excellence. With a keen focus on user-centric design, we provide intuitive and sophisticated products, all while championing sustainable practices and friendly and efficient customer service.