Privacy Policy
1. Introduction
Thank you for your interest in our smart locks. At Dalton, we value your privacy and are committed to ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our Shopify-powered website, make a purchase, or use our smart locks. By using our website or products, you agree to the terms outlined in this policy.
2. Information We Collect
When you make a purchase or interact with our website, we collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment details. Payments are securely processed through Shopify and third-party payment providers, and we do not store sensitive financial information.
For customers using our smart locks, please note that they are powered by the Tuya app, a trusted platform for smart devices. Tuya collects personal data such as email addresses and phone numbers to create user accounts and provide services. This data is processed securely in compliance with privacy laws and is managed according to Tuya’s Privacy Policy, which you can review here: Tuya Privacy Policy. We do not store or access any of this information on our end.
Additionally, our website automatically collects technical data, including IP addresses, browser types, device information, and website interactions. Shopify and third-party tools use cookies and tracking technologies to enhance your browsing experience.
3. How Your Information is Used
We use the collected information to process and fulfill orders, provide order confirmations and shipping updates, and enhance your shopping experience. If you opt in, we may send promotional offers and product updates. Additionally, we use this data to detect fraud, ensure security, and comply with legal obligations.
For users of our smart locks, Tuya processes and manages account-related information, ensuring data protection through industry-standard security measures.
4. Shopify, Tuya, and Third-Party Services
Our online store operates on Shopify, which securely processes transactions and stores data using industry-leading security standards. Shopify may share data with payment processors (such as PayPal or Stripe) and shipping carriers (such as UPS or FedEx) to complete transactions.
For our smart lock users, all account-related data is handled by Tuya, and we do not collect or store this information. Tuya ensures compliance with data privacy laws and takes strong measures to safeguard user data.
5. Data Security
We implement strict security measures to protect personal data. Shopify encrypts payment transactions, and our website follows best practices to prevent unauthorized access. Tuya also employs high-level encryption and security protocols to protect user data within its system. While we take necessary precautions, no system is entirely risk-free, so we encourage users to protect their login credentials and use strong passwords.
6. Product Manufacturing & Company Information
Our smart locks are manufactured in China, following stringent quality control measures to ensure high standards. Our company is headquartered in the USA, and we are committed to providing high-quality, secure, and reliable smart security solutions.
7. Your Rights and Choices
Customers can access, update, or request the deletion of personal data by contacting us. Marketing emails can be opted out at any time through the unsubscribe link in our emails. Some data may be retained for legal or transactional purposes.
8. Cookies and Tracking Technologies
We use cookies to improve website performance, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing any personal information.
10. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our business practices or legal requirements. Any significant changes will be posted on this page, and where applicable, we will notify you via email.
11. Contact Us
For any questions regarding this Privacy Policy or how your data is handled, please contact us at:
Email: info@daltonlocks.com
Phone: 1-800-296-2779